Privacy Policy

We take the privacy and security of your data seriously.  As you may be aware, from the 25th May 2018, new Data Protection Legislation (GDPR) requires your informed consent for us to communicate with you in any way.  We have updated our Data Protection Policy to reflect these changes and it tells you how we use your data, how we store it and how we keep it safe.



During visits to our studio, our stands at fairs, telephone correspondence and via website pop-ups, customers can give consent to be sent marketing material, in the form of email newsletters, print catalogues and invites/letters regarding upcoming events.This requires contact information such as name and email address to be retained by us for this purpose. 

Users who no longer wish to receive further information electronically may opt-out of receiving these communications by clicking the unsubscribe link at the bottom of our emails or contacting us via our website or email. Users who no longer wish to receive printed catalogues can contact us in our studio, over the phone or via email.

We will notify you of any changes to the ways we treat your personal information by placing a notice on this website and by email. You will always have a choice as to whether or not you wish us to use your information for additional purposes. Information will be used in accordance with the privacy policy under which it was collected.

Any questions regarding our privacy policy should be directed to 


What are cookies?

Cookies are small files which are stored in your web browser and are widely used in order to make websites work efficiently. This site uses cookies. Some of the cookies we use are essential for parts of this website to function correctly – for example keeping track of items that you add to your shopping basket or remembering when you’ve logged into our customer area. Other cookies may be used to personalise your experience, analyse the success of promotions or track your journey through our site so that we can maximise your experience and help us understand how we can improve it. Other cookies may be from third parties such as social networking sites or affiliates. 


Our standards

  1.We respect your privacy and your choices.

  2.We make sure that privacy and security are embedded in everything we do.

  3.We will not send you marketing communications unless you have asked us to. You can change your mind at any time.

  4.We will never sell your personal data.

  5.We are committed to keeping your personal data safe and secure. 

  6.We are committed to being open and transparent about how we use your personal data.

  7.We will not use your personal data in ways that we have not told you about.

  8.We respect your rights, and will always try to accommodate your requests as far as is possible, in line with our own legal and operational responsibilities.

For more information about our privacy practices, below we set out what types of personal data we might collect or hold about you, how we use it, who we share it with, how we protect it and keep it secure, and your rights around your personal data.

Note that all of the information set out below may not apply to you. We have explained below an overview of possible situations in which we could interact together, and one or more of these may apply to you depending on how you have interacted with us. When you share personal data with us or when we collect personal data about you, we will use it in line with this Privacy Policy. Please read this information carefully. If you have any questions or concerns about your personal data, please contact us.


Please note that you must be at least 13 years old or older to use our services, or older where the terms for a specific service require this.

We collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.


We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services.

  2. To provide our Users with ongoing customer assistance where required.

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages.

  4. To comply with any applicable laws and regulations.


Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


If you don’t want us to process your data anymore, please contact us at or send us mail to: Studio 10,The biscuit factory,16 Stoddart St.Newcastle upon Tyne.NE2 1AN.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 



When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.



Some additional reasons why we may store data.

  • To comply with a legal obligation. This is where you provide us with your personal data which we need to keep for our legal reasons (e.g. when you make a purchase we need to keep your transaction information to comply with our tax and financial reporting obligations).

  • To protect the vital interests of an individual – This is where we use your personal data to protect you (or someone else) where there is evidence of danger to your (or someone else’s) health and/or safety. 

When we collect personal data, we will indicate which types of personal data are mandatory. Some of the personal data we request from you are either necessary for us to:

  • Perform our contract with you (e.g. to deliver the goods you have purchased on our websites/apps);

  • Provide you with a service you have asked for (e.g. to provide you with a newsletter);

  • Comply with legal requirements (e.g. invoicing). 

If you do not provide personal data, this may affect the goods and services that we can provide.


  • Manage your orders

  • Send you marketing communications (where you have asked us to) which may be tailored to your professional “profile” (i.e. based on the personal data we know about you and your preferences)

  • Offer you a loyalty programme

  • Offer personalised services 

  • Allow you to manage your preferences

  • Monitor and improve our websites and apps

  • Run analytics or collect statistics

  • Secure our websites and protect you and us against fraud

  • Respond to your questions and otherwise interact with you; and/or manage any surveys etc. you enter.


Again if you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at or send us mail to: Studio 10,The biscuit factory,16 Stoddart St.Newcastle upon Tyne.NE2 1AN